15 December Clinical Communication December, 15 | 08:00 - 09:00 Suzanne Kurtz Professor Emerita the University of Calgary (Canada) and Washington State University (USA) The bases of the Calgary Cambridge Model December, 15 | 09:00 - 10:00 Cindy Adams Professor in the Department of Veterinary Clinical and Diagnostic Sciences at the University of Calgary, Veterinary Medicine (Canada)